Privacy Policy

Last update: June 8, 2023

We, at the Drei Berge Hotel Restaurant, attach great importance to the confidentiality and protection of the personal information of our guests and visitors. This privacy policy aims to inform you about how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Swiss data protection laws. Please read this policy carefully before providing us with your personal information.
1 Collection of personal data

When you use our website, we collect certain types of personal information about you. The personal information we collect may include, but is not limited to:
– Your name, e-mail address, telephone number and postal address when you make a room reservation via the Misterbooking.net platform.
– Your name, telephone number and e-mail address when you make a table reservation via the zenchef.com platform.
– Any other information you choose to provide us voluntarily via contact forms or other means of communication.

2 Legal basis for processing personal data
We process your personal data on the basis of the following legal principles:
– Fulfilment of a contract: we use your personal data to make and manage your room and table reservations.
– Your consent: if you have given your consent, we may use your personal data to send you information about our services, promotions and special offers.
– Legitimate interest: we may use your personal data to respond to your requests for information and support, as well as to personalize your experience on our website.

3 Use of personal data
We use the personal data collected for the following purposes:
– To process and manage your room and table reservations.
– To contact you and respond to your requests for information and support.
– To personalize your experience on our website.
– To send you information about our services, promotions and special offers, if you have given your consent to receive such communications.

4 Sharing personal data
We do not sell, rent or share your personal data with third parties for commercial purposes, except in the following cases:
– When you make a room reservation via the Misterbooking.net platform, the information required for your reservation may be shared with Misterbooking.net for the purpose of processing your reservation.
– When you make a table reservation via the zenchef.com platform, the information required for your reservation may be shared with zenchef.com for the purposes of processing your reservation.
– When we are required to do so by law, to comply with a court order or to protect our legal rights.

5 International data transfers
Your personal data may be transferred and processed in countries outside the European Economic Area (EEA), including the United States, where data protection laws may differ from those in your country of residence. In such cases, we will ensure that appropriate measures are taken to guarantee an adequate level of protection for your personal data, in accordance with applicable data protection laws.

6 Data security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or disclosure. This includes the use of security protocols such as data encryption, firewalls and access controls. However, despite our best efforts, no method of data transmission over the Internet or electronic storage is completely secure. Consequently, we cannot guarantee the absolute security of your data.
7 Data retention period

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

8 Your rights
You have certain rights regarding your personal data, in accordance with applicable data protection laws. These rights may include :
– The right to access your personal data held by us.
– The right to rectify inaccurate or incomplete personal data.
– The right to request the deletion of your personal data.
– The right to restrict or object to the processing of your personal data.
– The right to withdraw your consent at any time, if the processing of your personal data is based on your consent.
To exercise your rights or if you have any questions or concerns about the protection of your personal data, please contact us using the details provided below.

9 Cookies and tracking technologies
We use cookies and other tracking technologies on our website to enhance your online experience, analyze trends, administer the site and gather demographic information about our users as a whole. You can configure your cookie preferences using your browser settings. Please see our cookie policy for more information.

10 Changes to the privacy policy
We reserve the right to modify this privacy policy at any time, in accordance with applicable data protection laws. Any changes will be posted on this page with the new update date. We encourage you to periodically review this policy to stay informed of the steps we are taking to protect your personal information.

11 Contact us
If you have any questions, concerns or comments regarding this privacy policy or if you wish to exercise your rights, please contact us at the following address:

Drei Berge Hotel Lus 1050A, 3825 Mürren, Switzerland
E-mail: contact@dreibergehotel.ch
Telephone: +41 33 855 14 01

By using our website, you agree to the terms of this privacy policy.